End user survey

Setup time

Less than 15 minutes for 77% of
the respondents,
Within 30 minutes for 92% of them

Software quality

87% appreciate the interface ergonomics

Customers’ satisfaction

92% of users enthusiastic

3 preferred criteria

Simplicity,
User-friendliness
Efficiency

Source:

September 2006 customer satisfaction survey
700 customers polled, 300 answered.